Please make sure that the following requirements are met.
- Android version 5.0 or higher on Google Play devices
- Devices with GPS, Bluetooth, and gyroscope
※. Support is not available for apps installed from sources other than the Google Play Store.
- It is recommended that you do not put any unnecessary apps on your phone/tablet.
- If Bluetooth or Wi-Fi is not working properly, it may be caused by security software. Please stop the operation temporarily and try again.
- If your phone/tablet is running slowly, it may be caused by the security software mentioned above, as well as carrier-provided apps . Please try stopping the app and restarting your phone/tablet.
Here is a list of smartphones/tablets that we own and can verify the operation of the application. Please use this information as a reference when purchasing a smartphone or tablet.
※. This is a list of smartphones/tablets that we are able to check the operation of when we are notified of a problem. This does not mean that we can guarantee the operation of all of them.